Scam of the Week: This Isn’t the Help Desk You're Looking For

In this week’s scam, you receive an unexpected call on Microsoft Teams, an app for voice calls, sending messages, and video chats. The call is from a user named “IT SUPPORT” or “Help Desk.” This user’s profile might even have a check mark emoji to make it look official. The caller claims there’s an urgent problem with your computer and that the IT department must fix it immediately.